Frequently Asked Questions

  • YES! If you have an HSA/FSA, you can use this to pay for 100% of the Reflux-Free program.

  • Your journey begins with the Healing Roadmap Session—a 60-minute consultation where we uncover the root causes of your symptoms and create a personalized plan to reduce reflux, calm inflammation, and optimize your health ($325, HSA/FSA accepted). For ongoing support, most clients choose our 3-Month Healing Blueprint Program ($1095 or 3 payments of $365), which offers six biweekly sessions, unlimited messaging with your Dietitian, premium app access for a full year, exclusive guides and cookbook, plus supplement discounts—saving you >$900 in total value and giving you the consistency needed for lasting relief. If you prefer flexibility, we also offer a Month-to-Month Program ($500/month) with two biweekly sessions, app access, and one month of messaging support.

  • Yes. All of our Registered Dietitians are trained in and consistently follow Molly’s evidence-based, root-cause & nervous-system–informed approach.

    They work closely with Molly, use her frameworks, and provide the same compassionate, whole-body care you’re seeking.

    You’ll receive the same philosophy, structure, and personalized support — just delivered by the practitioner best suited to your needs and timeline.

  • Yes! We offer the GI Map Genova Diagnostic Test and TriSmart SIBO Breath Test as an additional (optional) resource (USA only). Testing options & recommendations, whether functional or conventional, can be discussed in your initial consultation. Testing is 100% optional and based on your individual case. At-home testing costs ~$360.

    Unlike other practitioners, we never mark up our testing kits, so you pay the absolute lowest wholesale price.

    If you would like to request a GI Map or SIBO test prior to your session, please email flora@mollypelletier.com

  • Yes! Everyone starts with an Initial Consultation/Roadmap Session. In this session, you will receive a diet analysis, personalized nutrition & lifestyle recommendations, and a supplement protocol tailored to your goals and needs. Please apply here to get started.

  • We kindly require at least 48 hours’ notice to cancel or reschedule your session. This helps us manage our waitlist and offer your spot to another client.

    Cancellations made within 24 hours of the session will not be refunded.

  • No, we do not offer 1:1 consultations for clients outside the U.S or Canada. However, we created our Reflux Relief Masterclass specifically for this reason—to provide expert guidance and support to individuals worldwide. This program gives you access to the same proven strategies we use with our clients, helping you manage reflux symptoms effectively, no matter where you're located.

    Learn more about the Reflux Relief Masterclass here.

  • No, you don’t need to decide before your Initial Consultation. After your session, we’ll discuss the best follow-up options to support your progress and goals.

  • We do not accept insurance directly, however, we can provide you with a Superbill which you can submit to your insurance for potential reimbursement depending on your insurance plan. To verify with your provider on their reimbursement policy, you can ask how they reimburse for out-of-network Dietitians or Medical Nutrition Therapy/Nutrition Counseling Services.

  • The Reflux Relief Program is for individuals struggling with acid reflux, LPR, GERD, haital herna, or IBS looking to naturally heal symptoms and improve their overall health. We also work with those with gastritis, Barrett esophagus, gallbladder removal/dysfunction, Esophageal Dysmotility, Functional Dyspepsia, Inflammatory Bowel Disease, and Gastroparesis. Our Dietitians are also weight management experts and equipped to work with those who are post bariatric surgery or on GLP-1s.

    Note: If you frequently find yourself clearing your throat, experiencing intense heartburn, or encountering swallowing difficulties (whether real or perceived), these symptoms could be linked to the backward flow of acids, such as acid reflux! We also specialize in digestive issues such as irregular bowel movements and Irritable Bowel Syndrome. If you are also experiencing other digestive problems, rest assured that we can address these during the Reflux Relief Program.

  • All of our Practitioners are board-certified Registered Dietitians. In addition to extensive clinical experience as Registered Dietitians, all our RDs have strong backgrounds in evidence-based, integrative nutrition for digestive issues. Learn more about our team here.

  • Supplements to support your healing journey are an additional cost and can be purchased via Fullscripts - the average cost of supplements is ~$100 USD.

  • The FLORA™ Acid Reflux Healing Protocol is a proven method that has helped hundreds heal from acid reflux, GERD, and LPR while also improving digestion and optimizing overall health.

    Components of FLORA™ Acid Reflux Healing Protocol include:

    Meal Planning:

    The foundation of nutrition for acid reflux lies in meal planning. Initially, it's important to avoid common GERD trigger foods during the healing process. However, beyond these triggers, I've designed a program centered around delectable, healthy meals to help you ENJOY food again. It’s important that you feel confident with your nutrition and excited about your food - I’ll be there to guide you every step of the way..

    Meal Timing:

    Timing plays a crucial role in achieving symptom remission. For individuals dealing with GERD symptoms, it's essential to refrain from eating too close to bedtime. Recent research indicates that healing occurs during our "rest and repair" cycles, which can be facilitated through tailored intermittent fasting while asleep. I can help you design your daily meal pattern for optimal healing and symptom prevention.

    Strategic Supplementation:

    While supplementation is always 100% optional, strategic use of herbs and supplements can help naturally support acid reflux recovery.

    Stress Management:

    The final pillar of the healing protocol is stress management. While all four pillars are important, I believe stress management plays a slightly more critical role in the healing process. To address this aspect, I will guide you in developing a personalized stress management routine to help you decrease anxiety and finally stop acid reflux.

  • At this time, Molly is not taking on new 1:1 clients.

    However, if working with Molly directly is important to you, it may be arranged on a case-by-case basis — please note there is currently a waitlist of approximately 6 months and Molly’s pricing is higher.

    In the meantime, we have a wonderful team of Registered Dietitians who are highly qualified, trained by Molly, and work closely with her.

    They use the same compassionate, root-cause, nervous-system-informed approach to support you on your healing journey and are available much sooner.

  • Yes. We are happy to review any recent bloodwork from your doctor and use it to help guide your personalized nutrition and lifestyle plan.

    If you don’t have bloodwork, that’s completely okay — it’s not required to begin.

    Your Dietitian may recommend specific labs (i.e GI Map Testing) based on your symptoms and goals, and can help you request them through your physician or suggest accessible testing options.

    • A 60-minute Healing Roadmap Session where we dive into your health history, current symptoms, and goals. 

    • Detailed review of your diet, supplements, and lifestyle to identify triggers and root causes of reflux, GERD, LPR, or other gut-issues. 

    • Personalized nutrition, lifestyle, and supplement recommendations tailored to your body and your healing path. A plan will be emailed after the session. 

    • Discussion of your next steps and the best follow-up option to support your progress (3-Month Blueprint, Month-to-Month, etc.). 

  • Yes! After you complete your initial nutrition package, you can absolutely continue working with your practitioner.

    Most clients choose to continue because healing is not always linear — ongoing support helps reinforce habits, adjust protocols, and troubleshoot symptoms as your body continues to heal.

    You’ll be able to continue care through:

    ✅ Month-to-month follow-ups

    ✅ Or another 3-Month Healing Blueprint, if you prefer a more structured format

    This continued support allows your practitioner to:

    • Refine nutrition + supplement recommendations

    • Support nervous system healing

    • Gradually reintroduce foods

    • Monitor symptom changes and bloodwork

    • Help you confidently transition to long-term maintenance

    You’re welcome to stay with your practitioner for as long as you feel supported.

  • Your personalized plan and session summary will be posted in your PracticeBetter Account under “Protocols” and a follow up email will be sent to you via email within 48hours.

    Clients who commit to regular follow-up sessions experience an 87% greater reduction in symptoms. In fact, 98% of our clients report noticeable symptom improvement within just one month. These results reflect the success of those who consistently implement the personalized strategies recommended by their dietitian.

    Here are the ways you can continue your progress and ensure success after the initial session:

    Step 2: Choose Your Follow-Up Option

    After your Initial Consultation, continue your journey toward lasting relief and vibrant health with ongoing support from your FLORA Dietitian.

    3-Month Healing Blueprint Program (Most Popular & Recommended Option)

    • Six biweekly 30-minute video calls with your Expert Dietitian

    • Unlimited messaging with your Dietitian for support in between session

    • 1-year premium FLORA App access ($185 value)

    • FREE Reflux Dining Guide, Travel Guide & Cookbook ($100 value)

    • Discounts on our entire supplement dispensary

    • $1,095 (or 3 monthly payments of $365)

    • Best value—save >$900 compared to as-needed pricing

    Month-to-Month Program

    • Two biweekly 30-minute video calls

    • 1-month messaging access with your Dietitian

    • Complimentary FLORA App access while enrolled

    • $500/month (no commitment)

  • Follow-up sessions focus on refining your personalized plan, addressing new challenges, celebrating progress, and making necessary adjustments to ensure continued success on your health journey. These sessions provide ongoing guidance and accountability to help you achieve your health goals.

    Example Client Progression Through Follow-Ups

    Following your initial session, follow-ups are designed to build on your personalized plan, refine strategies, and ensure long-term success. Here's an example of what progression through sessions might look like:

    • Follow-Up 1:

      • Adjust and refine your initial plan based on feedback and early experiences.

      • Introduce tailored nervous system support strategies to reduce symptom triggers.

      • Layer on mealtime hygiene techniques (e.g., mindful eating, posture, timing).

      • Begin batch cooking and meal planning tips for ease and consistency.

      Follow-Up 2:

      • Review goals from the previous session and celebrate progress.

      • Discuss the need for additional nutrition and lifestyle strategies.

      • Refine the plan further, focusing on your unique needs and symptoms.

      • Dive deeper into nervous system techniques and assess symptom improvements.

      • Analyze your food log or symptom tracker for patterns and insights.

      Follow-Up 3:

      • Continue addressing root causes of reflux or digestive issues, such as gut motility and microbiome balance.

      • Explore strategies to strengthen the lower esophageal sphincter (LES) through targeted exercises or lifestyle changes.

      • Assess tolerance of new foods and supplements introduced into your plan.

      • Provide support for navigating social situations, dining out, and food reintroductions.

      Follow-Up 4:

      • Depending on symptom levels, begin Threshold Testing to identify individual food triggers and understand your unique tolerances.

      • Focus on expanding your diet and reducing food fear while maintaining symptom control.

      • Continue fine-tuning nervous system support and mealtime practices.

      • Discuss maintenance strategies to keep your progress sustainable.

    We’re thrilled to work with you and can’t wait to see you in your initial consultation. Let’s start building your personalized path to better health together!

  • The FLORA app is not included with the Initial Consultation. However, it is included in continued follow up after the Initial Consultation to support you in your journey with recipes, resources, meal plans, meditations and reflux adapted yoga.

    You receive access when enrolled in a follow-up support plan:

    • 3-Month Healing Blueprint → Includes 1 year of free access to the FLORA app

    • Month-to-Month Support → Includes free access for as long as you are actively enrolled

  • Yes — our dietitians specialize in reflux (GERD/LPR), gut healing, nervous-system–based support, and related digestive concerns.

  • Yes — client requests can be accommodated depending on availability.

  • Yes — our team can help you integrate nutrition and supplements safely alongside medications.

  • Availability varies — typically 2–3 weeks.

  • Appointment availability varies by practitioner; some limited non-business hours may be offered.

  • Initial sessions are 60 minutes; follow-up sessions are 30 minutes.

  • Yes — goals, supplement guidance, and nutrition recommendations are emailed to you and shared in Practice Better after each session.

  • Yes — depending on your package, clients may send questions via email for additional guidance between calls.

  • Absolutely — many clients work with both their GI and our team. We coordinate care when needed.

  • This depends on the person/background — we take a nervous-system–informed, gentle approach. We typically add supportive foods rather than restrict heavily.

  • Yes — We regularly support clients in safely weaning off PPIs, H2 blockers (like Pepcid), and other reflux medications — when appropriate.

    Our dietitians take a gradual, personalized approach that typically includes:

    • Ensuring your body is nutritionally supported

    • Calming throat + esophageal irritation

    • Improving digestive motility

    • Strengthening the nervous system response

    Many clients are able to successfully reduce or come off their medications with the right support — always at a pace that feels safe for your body.

    Your dietician will help guide the process and make sure you feel supported every step of the way.

  • Yes — we support nervous-system–informed and mindset-based strategies; referrals to GI-psych may also be recommended.

  • The Initial Consultation is paid in full at booking. However, for follow-up sessions, we do offer installment options.

    The 3-Month Healing Blueprint Program can be paid in 3 monthly payments of $365.

  • Healing timelines vary from person to person. Some clients begin noticing improvements in their reflux or digestive symptoms within a few weeks, while deeper, more sustained healing typically unfolds over several months.

    Because healing may take time, your practitioner will help you set realistic expectations and tailor your plan along the way for steady progress.

  • Because each session involves dedicated time, care, and the creation of a personalized plan, session fees are non-refundable.

    However, our team is committed to supporting you throughout your healing journey, adjusting your plan as needed to help you make meaningful progress.